ONLINE PRIVACY NOTICE
Effective Date: January 1, 2023
We at Builders FirstSource, Inc. along with our subsidiaries and affiliates (collectively, “BFS”, “we”, “our” or “us”), respect your concerns about privacy. This Online Privacy Notice describes the types of personal information we obtain on www.bldr.com (the “Site”), how we may use the information and with whom we may share it. The Notice also describes the measures we take to safeguard the personal information we obtain on the Site and how you can contact us about our privacy practices.
Click on one of the links below to jump to the listed section:
Information We Obtain
Information We Obtain By Automated Means
How We Use The Information We Obtain
Information We Disclose
Your Communication Options
California Business Contact Information
Links To Other Websites
How We Protect Personal Information
Updates To Our Online Privacy Notice
How To Contact Us
INFORMATION WE OBTAIN
The below chart summarizes our use, collection, and disclosure of personal information:
Types of Information Collected |
Source of the Information |
Purpose for Collection |
Information Disclosed for a Business or Commercial Purpose? (Yes/No) |
Categories of Third Parties (Which Does Not Include Service Providers) with whom the Your Information is Disclosed. |
|---|---|---|---|---|
| Identifiers (e.g., name, date of birth, e-mail, job title, postal address, phone number, and other contact information) | Information directly submitted by a customer online or offline; information collected pursuant to a transaction; information collected by our Service Providers on our behalf; and information collected through communications with our customer service department. | Provide products and services to you, such as materials and solutions for professional homebuilders and contractors; Process your payments; Send you promotional materials, newsletters and other communications; Create and manage your account; Process your credit application; Communicate with you about, and administer your participation in, special events, programs, promotions, offers, surveys and market research; Respond to your inquiries; Verify your information; Operate, evaluate and improve our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions); Protect against, identify and prevent fraud and other unlawful activity; and Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Website Terms of Use. | Yes | Not disclosed to third parties. |
| Demographic Information | Information directly submitted by a customer online or offline; information collected pursuant to a transaction; information collected by our Service Providers on our behalf; and information collected through communications with our customer service department. | Provide products and services to you, such as materials and solutions for professional homebuilders and contractors; Process your payments; Send you promotional materials, newsletters and other communications; Create and manage your account; Communicate with you about, and administer your participation in, special events, programs, promotions, offers, surveys and market research; Respond to your inquiries; Verify your information; Operate, evaluate and improve our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions); Protect against, identify and prevent fraud and other unlawful activity; and Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Website Terms of Use. | Yes | Not disclosed third parties. |
| Financial Account Information (e.g., name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address associated with payment method) | Information directly submitted by a customer online or offline; information collected pursuant to a transaction; information collected by our Service Providers on our behalf; and information collected through communications with our customer service department. | Provide products and services to you, such as materials and solutions for professional homebuilders and contractors; Process your payments; Create and manage your account; Respond to your inquiries; Verify your information; Operate, evaluate and improve our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions); Protect against, identify and prevent fraud and other unlawful activity; and Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Website Terms of Use. | Yes | Not disclosed to third parties. |
| Professional or Employment Information (e.g., job title, position, personnel number, place of work, branch office, department, qualifications) | Information directly submitted by a customer online or offline; information collected pursuant to a transaction; information collected by our Service Providers on our behalf; and information collected through communications with our customer service department. | Provide products and services to you, such as materials and solutions for professional homebuilders and contractors; Process your payments; Send you promotional materials, newsletters and other communications; Create and manage your account; Communicate with you about, and administer your participation in, special events, programs, promotions, offers, surveys and market research; Respond to your inquiries; Verify your information; Operate, evaluate and improve our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions); Protect against, identify and prevent fraud and other unlawful activity; and Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Website Terms of Use. | Yes | Not disclosed to third parties. |
| Commercial Information (e.g., contact information, together with purchase details online and in store through e‐receipts, delivery details, payment details, and any communications we have received about your order or purchase, and purchase histories) | Information directly submitted by a customer online or offline; information collected pursuant to a transaction; information collected by our Service Providers on our behalf; and information collected through communications with our customer service department. | Provide products and services to you, such as materials and solutions for professional homebuilders and contractors; Send you promotional materials, newsletters and other communications; Create and manage your account; Communicate with you about, and administer your participation in, special events, programs, promotions, offers, surveys and market research; Respond to your inquiries; Verify your information; Operate, evaluate and improve our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions); Protect against, identify and prevent fraud and other unlawful activity; and Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Website Terms of Use. | Yes | Not disclosed to third parties. |
| Information automatically collected from your browser: when you use the Site, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, the keystrokes typed, movement of the mouse or pointer, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Website, the amount of time you spend viewing or using the Website and the pages visited, the number of times you return, or other click-stream or site usage data, and emails we send that you open, forward, or click through to our Website | From you; from our Site or app technology’s interaction with your browser or devices when you choose to connect your e-mail account with our system; from web tracking technology such as browser cookies, flash cookies, and web beacons. | We use this information for: (i) providing customer service, including through our online chat; (ii) customizing our users’ visits to our Site, (iii) delivering content tailored to our users’ interests and the manner in which our users browse our Site, and (iv) managing our business. We also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Site, which websites they come from, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users. | Yes | Third party web tracking providers (but only after your direct us to do so). |
| Device Information: IP address (if we have this information), internet provider, operating system and browser used, type of device (such as laptop or smart phone), device cookie settings and other device details (such as MAC address). | From you and from our website or app technology’s interaction with your browser or devices. | To make sure our website and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you We also will use this information to protect the security and integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. | Yes | Not disclosed to third parties. |
| Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details. | From you and your social media account provider. | To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners | Yes | Not disclosed to third parties. |
| Communications: communications we have with you. | From you, including your interaction with customer service and the online chat function. | To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience. | Yes | Not disclosed to third parties. |
| Preference information: your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Site that you have visited or ways that you interact with our Site. | From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow. | To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from other users, promotions and advertising on the Site or App, through other third party sites or apps, via email, text messages, or App push notifications that are offered by us or others that might be of interest to you. | Yes | Not disclosed to third parties. |
| Personalization: your journey online and how you use our Site and/or App, whether and when you open our marketing emails and respond to our advertisements. | From you, from our Site and/or App technology’s interaction with your browser or devices and cookies tracking the pages you visit. | To improve our Site, products and services, customer service, and customer shopping experience. | Yes | Not disclosed to third parties. |
| Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents. | From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives. | To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves. | Yes | Not disclosed to third parties. |
| Sensitive Personal Information, insofar as necessary and legally permitted, such as: (1) Social Security, driver’s license, state identification, or passport number, (2) account login, financial account, debit card or credit card number, in combination with any required security or access code, password, or credentials allowing access to an account, (3) precise geolocation, (4) racial or ethnic origin, religious or philosophical beliefs, or union membership, (5) the contents of your mail, email or text messages, unless We are the intended recipient of the communication, (6) biometric information for the purpose of uniquely identifying you, and (7) information regarding your health, such as information relating to health and safety in the workplace, accidents and near misses, and vaccination records and vaccination status information. | From you. | To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to process a credit application; to provide offers that may be of interest to you, for analytical and demographic purposes; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; to ensure compliance with legal and regulatory requirements, and for any other purposes required by law or government authorities. | Yes | Not disclosed to third parties. |
If you create a profile to apply for positions or apply for positions on the Site, our Candidate Privacy Notice details the information we may collect. Please review the Candidate Privacy Notice for more information.
If you provide us with information about other individuals in connection with an application for credit or employment (such as your references or the principals of your company), you represent that you have notified and obtained consent from the relevant individuals (i) to provide us with their information and (ii) for us to contact them by email or telephone. Please do not provide us with information about third parties unless you have notified them and obtained their consent as described above.
INFORMATION WE OBTAIN BY AUTOMATED MEANS
In addition, when you visit our Site, we may collect certain information by automated means, such as cookies, web server logs and web beacons. The information we collect in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on the Site, and dates and times of website visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of the Site.
We also may use third-party web analytics services on our Site, such as those of Google Analytics. These service providers help us analyze how visitors use the Site. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. To learn about opting out of Google Analytics, please click here.
Neither we nor any third parties on our Site obtain personal information about our visitors’ online activities, over time and across third-party websites. The Site are not designed to respond to “do not track” signals from browsers.
While using the Site, you may intentionally interact with providers of third-party apps, tools, widgets and plug-ins on the Site, such as third-party Facebook “Like” buttons, which also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
HOW WE USE THE INFORMATION WE OBTAIN
In addition to the uses set forth in the above chart, we may also use aggregate or deidentified information to perform data analyses including market and consumer research.
If you apply for credit from or a position with BFS, evaluate your application, obtain background and credit information, and contact your references, as appropriate.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
INFORMATION WE DISCLOSE
We do not sell or otherwise share personal information about you, except as described in this Online Privacy Notice. We may share the personal information we obtain with our affiliates for the purposes described in this Online Privacy Notice. We also disclose personal information with third parties who perform services on our behalf based on our instructions (“Service Providers”). These Service Providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, if you are part of a company account, we share your contact information with your company’s account administrator.
Information collected through third-party apps, tools, widgets and plug-ins (such as information relating to your use of a Facebook “Like” button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and BFS is not responsible for those providers’ information practices.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
YOUR COMMUNICATION OPTIONS
We offer you certain choices about how we communicate with you. To unsubscribe from our marketing emails, click the unsubscribe link in a relevant email. To submit a request, please contact us as indicated in the “How To Contact Us” section of this Online Privacy Notice.
CALIFORNIA BUSINESS CONTACT INFORMATION
If you are a California resident and we receive your personal information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards) or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), you have privacy rights with respect to your business contact personal information.
The processing activity may include the following categories of Personal Information:
- Your contact information (e.g., name, title, form of address or salutation, address, gender, telephone numbers, email address); and
- Details on your profession (e.g., job title, position, personnel number, place of work, branch office, department, qualifications).
This data processing is based on our legitimate business interests. We have a legitimate economic interest in maintaining contacts beyond the initial context and in using them to establish and develop a business relationship and to remain in contact with the parties concerned.
Such business contacts could also be easily processed in our email communications with you and then kept in typical business software, either centrally or on the electronic devices of our employees.
California law provides you with the following rights with respect to your personal information:
- The right to know or access what personal information we have collected, used, or disclosed about you.
- The right to request that we delete any personal information we have collected about you.
- The right to correct inaccurate personal information about you.
We do not sell or share any of our data subjects’/consumers’ personal information, as defined by the CCPA. California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, we have not sold or shared any personal information about our business contacts.
Submitting Requests
California residents have the right to opt out of the selling and sharing of their personal information and to limit the use of their sensitive personal information. However, we do not sell or share personal information, and we do not use sensitive personal information for any additional purposes that are incompatible with the purposes listed above, unless we provide you with notice of those additional purposes.
You may submit requests to delete, correct, and/or to know personal information we have collected about you by accessing our California Consumer Rights request portal at:
or by contacting our Toll-Free Telephone Number at:
(214) 880-3500
We will respond to your request in compliance with the requirements of CCPA or other applicable law.
Verification of Your Identity
When you exercise these rights and submit a request to us, we or our partners will verify your identity via standard authentication procedures. For example, we may ask you to log in to your account if you have one with us. If you do not have an account with us, we may ask for your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or a bank account number used to make a purchase, or the date of your last purchase from us. We also may use a third party verification provider to verify your identity.
Non-Discrimination
If you make a request under the CCPA, we will not discriminate against you in any way. For example, we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of goods or services.
Automated Decision-Making
We generally do not use automated decision-making technology, as that term is defined by the CCPA. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.
Record Retention
We may retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your personal information no longer than is reasonably necessary to carry out the purposes listed in this Notice or as required by law. We retain your personal information in accordance with applicable law and internal document retention practices.
Notice of Financial Incentive
We may offer our customers limited-time promotions and opportunities to participate in surveys. In exchange for participating in our promotions or surveys, and providing us with your personal information, we may offer you financial incentives and/or price or service differences such as a bonus card, discount, or a coupon. We may collect personal information such as your name, email address, preferences, experiences, and engagement with us (“Customer Data”). You can terminate participation at any time as explained in the applicable promotion or survey terms. We estimate that the value of the Customer Data is the value of the benefit we offer to you in connection with the promotion or survey, which is reasonably related to the costs associated with offering such benefit.
California Notice at Collection:
LINKS TO OTHER WEBSITES
Our Site may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with BFS. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with BFS, any use of those websites, or the privacy practices of those websites.
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
UPDATES TO OUR ONLINE PRIVACY NOTICE
This Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to our Online Privacy Notice and indicate at the top of the notice when it was most recently updated.
HOW TO CONTACT US
If you have any questions or comments about this Online Privacy Notice, if you would like to exercise a right described in the California Residents section above, or if you would like us to update information we have about you or your preferences, please contact us by email at customerservice@bldr.com.
You also may write to us at:
Builders FirstSource
ATTN: General Counsel
6031 Connection Dr., Ste. 400
Irving, TX 75039